Privacy Policy

Information We Collect

We may collect the following types of information when you contact us, request a quotation, or use our services:

• Full name and contact details (phone number, email address)
• Property address and service location
• Details of the service or project requested
• Payment and transaction information (processed securely)
• Communication records including messages and correspondence

How We Use Your Information

The information we collect is used solely for the purpose of delivering and improving our services. We do not sell or rent your personal data to third parties.

• To process and respond to service inquiries and quotations
• To schedule and deliver services at your property
• To process payments and issue invoices
• To communicate service updates and important notifications
• To improve our services based on feedback and usage patterns

Data Storage & Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Your data is stored securely and access is restricted to authorised personnel only.

Sharing of Information

We do not share your personal information with third parties except where required to deliver a service you have requested, comply with legal obligations, or where you have provided explicit consent.

Where third-party service providers are involved (such as payment processors), they are bound by their own privacy and security obligations.

Cookies & Website Data

Our website may use cookies to improve user experience and analyse website traffic. These cookies do not collect personally identifiable information. You may disable cookies through your browser settings at any time.

Your Rights

You have the right to request access to the personal information we hold about you, and to request correction or deletion of that data. To exercise these rights, please contact us directly using the details on our Contact page.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Continued use of our services following any updates constitutes acceptance of the revised policy.